FREQUENTLY ASKED QUESTIONS
REGARDING YOUR TREATMENT

1. Will you be treated at the time of your evaluation?
This depends on the extent of your injuries. The physical therapist will try to give a minimal treatment on the date of your evaluation to make you familiar with the treatment time, the staff, and the equipment.

2. How long will you be here for your evaluation? How long is each treatment?
Your evaluation may range from a ½ hour to one hour depending on the severity, and location of your injury or injuries. On a given day your treatment can take from a ½ hour to 1-½ hours depending on the length of your exercise program, the number of modalities and the manual therapy that the therapist may need to perform. Massage, acupuncture, and P.E.N.S therapy is usually 20 minutes to a ½ hour.

3. When is the best time to contact our office regarding billing questions?
Due to the high volume of calls, we kindly ask that you call to speak to a member of the billing staff from 1:00 PM to 5:00 PM, Monday through Thursday. Otherwise, the easiest and most efficient way in getting your questions answered is through email. Feel free to contact our office at inquiries@bridgerehab.com. We will try and answer your question, or contact you within 24 hours. Please remember that the front desk is not aware of billing matters and cannot answer questions pertaining to your balance.

4. Are your medical records available to you?
Yes, you have the right to view all of your records as well as receiving copies of the records on file at our office. However, there is a $0.75 charge per page for the copies, plus shipping and handling fees. Please remember it may take up to 72 hours for your records to be available. We will contact you upon completion.